Overview
Operational status, review priorities and call processing for 28 August 2026.
Representative data. Connect 3CX, recording storage, DIDlogic and OpenAI to replace these fixtures.View setup
Calls today184104 answered · 80 missed or failed
Answer rate71.4%Today, 00:00–12:47 GST
Review queue142 high severity · 4 low confidence
Reviewed quality78.6112 of 147 eligible calls reviewed
DIDlogic balance$384.20USD · observed 2 minutes ago
Attention required
Ordered by severity, SLA and business impact
- 2 high-severity calls need confirmationOldest review has 48 minutes remaining before SLA breachReview
- 2 recordings are waiting for sourceBoth calls are logged; audio ingestion will retry automaticallyReview
- 3 coaching actions are due todayTwo acknowledgement requests and one manager follow-upReview
- DIDlogic balance covers an estimated 11 daysEstimate based on verified spend from the previous 30 daysReview
Integration health
Connection state and source freshness
- 3CX · Dubai PBXLast CDR 18 seconds ago
- Recording storage2 recordings waiting for source
- DIDlogicBalance $384.20 USD
- OpenAIp95 processing 3m 42s
Recent calls
Call metadata is current as of 12:47:19 GST
| Time | Agent | Customer / DID | Duration | Processing | Score | Flags |
|---|---|---|---|---|---|---|
AKAmira KhanExt 204 · GCC Sales | +971 5* *** 2814+971 4 555 0182 | 12m 14s | Ready | 82/100 | 1 medium | |
DMDavid MorganExt 211 · International Sales | +44 7*** *** 901+44 20 8068 4402 | 9m 08s | Ready | 61/100 | 2 high | |
NRNoor RahmanExt 208 · Retention | +971 5* *** 7340+971 4 555 0182 | 6m 47s | Evaluating | — | No flags | |
SPSofia PatelExt 216 · GCC Sales | +966 5* *** 1519+971 4 555 0188 | 14m 32s | Transcribing | — | No flags | |
YAYusuf AliExt 219 · International Sales | +27 7* *** 0921+44 20 8068 4402 | 3m 51s | Waiting for recording | — | No flags |